Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order, Chelsea Health Store LTD will not be responsible for any of the above Duties and Fees. Please check whether your products are legally permitted in your country before you place an order, Chelsea Health Store LTD will not be responsible in the event the requested products are detained and confiscated by foreign customs.
During the check-out procedure you must specify a legitimate delivery address, and we will arrange for delivery of your order to the address specified by you during the check-out procedure. For security purposes and fraud prevention during the check-out procedure the name and address specified on your first order must be the name and address of the card holder. We cannot be held responsible if your order is cancelled or delivery of your order delayed due to this information being incorrect.
For our International customers, please call us on +44 207 352 4663 if you require any further information. Or email us firstname.lastname@example.org
Refunds & Returns
You have the right to cancel an order within 14 days of receiving the goods.Any damaged parcels or breakages must be notified to us within 3 days of receipt of the goods.If you cancel an order please contact us at email@example.com and return the goods unopened.We shall then make a refund on the credit/debit card account used to make the payment.
Refunds is only given on items that are returned unopened but not the postage. Our Company policy is to send your order as soon as possible, but we cannot be responsible for unanticipated delays by the postal services. If for some reason we are unable to post your order then we will e-mail or telephone you.
If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order and we'll pay the return shipping costs. Items should be returned in their original product packaging. Refunds will be made to the card that was used in the original purchase.
If a package is returned to us after 3 delivery attempts, returned due to an incorrect/incomplete address or refused at delivery, you will be refunded for the total amount of the order, less shipping.
Items that are not Returnable or Exchangeable
- Any item that is not returned within 14 days of shipment.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Make sure the items are properly packed to prevent damage in transit. (We cannot be held responsible for loss or damage to goods whilst they are being returned.)
- Once we receive the goods back and have inspected them, we will either refund your payment (using the same payment type you used to pay for your order) or replace the goods depending up on your request.